Smart You Focus Program Guarantee Policy
 

Effective date:

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1. Purpose

This policy explains the guarantee terms for the Smart You Focus Program and the steps required to request a review if there is a concern with program delivery.

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2. Our commitment

TeacherMomForYou will provide the Smart You Focus Program as described in the written program materials for the package purchased. This includes the modules, resources, and support specifically listed in the offer or contract.

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3. Guarantee coverage

This guarantee applies only if:

• The program was purchased directly from TeacherMomForYou.

• The parent or guardian completed the required purchase and registration steps.

• The participant completed the required program steps, if applicable.

• The request is submitted within the claim period stated at purchase.

• The parent or guardian provides reasonable proof of participation and completion.

 

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4. What the guarantee does not cover

This guarantee does not promise a specific child outcome. Individual progress depends on participation, consistency, and each child’s needs. The guarantee also does not cover expectations that were not included in the written program description. 

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5. How to make a claim

To request a review, email teachermomforyou@gmail.com with:

• Parent or guardian name.

• Child’s name.

• Date of purchase.

• Package purchased.

• A brief description of the issue.

• Any supporting notes, screenshots, or records.

 

TeacherMomForYou will review the request in good faith and respond within a reasonable time.

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6. Possible remedies

If a claim is approved, TeacherMomForYou may offer one of the following, depending on the issue:

• Additional support.

• Extended access.

• A partial refund.

• A full refund, where appropriate.

• A service credit, if stated in the package terms.

 

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7. Exclusions

The guarantee does not apply where:

• The parent or guardian did not follow the participation instructions.

• The participant did not complete the required steps.

• The concern is based on promises not included in the written materials.

• The issue resulted from circumstances outside the program provider’s control.

• The claim is submitted after the claim period ends.

 

North America

By completing my purchase, I understand that North American participants may receive a kit depending on the package purchased, and that the guarantee applies only if I complete the required steps and submit any claim within the claim period.

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International

By completing my purchase, I understand that participants outside North America will receive the guidebook and coaching only, with no kit shipped, and that the guarantee applies only if I complete the required steps and submit any claim within the claim period.

Please review the full Guarantee Policy before completing your purchase. Our goal is to make the process clear, fair, and easy to follow.